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Flexible SIP Solution Helps Power Equipment Direct Ride Wave of Record Sales (September 2011)
In the summer of 2011, during the wake of Hurricane Irene, Power Equipment Direct, an online retailer, experienced a dramatic increase in the number of calls from consumers looking to order power equipment to deal with the Hurri-cane and its expected aftermath.
As a result of the increased call volume, Power Equipment Direct’s sales lines were flooded with calls as demand for their products had exceeded the 150 call path capacity they were currently allotted. If Power Equipment Direct didn’t find a way to increase call capacity immediately, this huge opportunity to meet the sales demand would quickly pass them by.
Read more: http://www.ct-pros.com/media/casestudy/casestudy-ped.pdf