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May 29, 2012: Converged Technology Professionals announced the acquisition of an office in Pewaukee, Wisconsin. The additional facility adds 3,500 square feet for offices, conference rooms, training facilities, a technical lab, and dispatch area. The training facilities will offer a place for customers to gain product knowledge and receive hands-on education with ShoreTel’s user-friendly phone solutions. Joe Rittenhouse, President of Business Development, views the facility as both a commitment to developing customer satisfaction and to the local territory. "Our new facilities will enable us to educate our customers with greater frequency than ever before. Our ShoreTel training facilities will get customers up-to-speed quickly, resulting in greater return on investment for the businesses they represent."
Converged Technology Professionals prides itself on being customer-focused and promises their sharp growth will not impact their award winning service record. Converged Technology Professionals is the recipient of the prestigious Number One World Wide Customer Satisfaction award by ShoreTel. The unmatched service record resulting in ShoreTel’s recognition came during a period of tremendous company growth, giving credence to their ability to be effective service providers despite explosive growth.
ShoreTel and its partners share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers. ShoreTel’s partners are highly trained and specialize in delivering ShoreTel’s brilliantly simple solution, coupled with expertise in other disciplines such as LAN, WAN, call center, voice and data application integration, as well as training and support. ShoreTel’s channel is filled with many great achievers of high levels of Customer Satisfaction but only the top 10 percent of ShoreTel resellers receive this recognition.
"Converged Technology Professionals exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience. It is partners like Converged Technology Professionals that ensure customers are not only satisfied but delighted with ShoreTel products and services," said Don Joos, vice president of global services for ShoreTel.