News & Media
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Releases and Announcements
ShoreTel designates Converged Technology Professionals as a Gold Major Account Enterprise Partner
Chicago, IL, April 25: Converged Technology Professionals announced today its recognition by ShoreTel as a Gold Major Account Enterprise Partner. This prestigious award for enterprise installations signifies Converged Technology Professionals’ prowess in technical resources and capabilities. Converged Technology Professionals joins an elite group of partners numbering fewer than ten nationwide. This sought-after designation comes a week after receiving the Outstanding Achievement in Customer Satisfaction award from ShoreTel.
Mike Tegtmeyer, Director Enterprise Network Services at Brunswick Corporation, stated, "In my 20+ years in IT, I have been very fortunate to find a few partners that truly look out for my company's best interest and at the same time my staff and I. Converged Technology Professionals is one of these companies! Without their passion to do what is best for the customer, Brunswick's ShoreTel implementation would not be as stable and as far along as it is today. I would highly recommend Converged Technology Professionals to any size company to partner up with for their ShoreTel implementation."
Joe Rittenhouse, President of Business Development at Converged Technology Professionals, offered the following: "Technology is evolving at an amazing pace and the way business is done is dramatically changing, especially at the enterprise level. Being able to continually execute and grow within the enterprise business space is a challenge for technology solutions providers like us. Our success is built around a consultative approach, and this has allowed us to implement highly successful, customer-driven solutions for cloud, mobile convergence, and unified communications. This classification speaks to the level of talent that makes up Converged Technology Professionals. We are very honored to receive this recognition from ShoreTel."
ShoreTel designates Gold Major Account Enterprise Partners based on established criteria in both customer satisfaction and partner revenue as well as successes in winning new enterprise accounts. A limited number of partners worldwide have attained this esteemed title.
Converged Awarded Outstanding Achievement in Customer Satisfaction
April 16, 2013: Converged Technology Professionals announced the reception of
the coveted award in outstanding achievement in customer satisfaction by ShoreTel. Converged
Technology Professionals’ exceptional score reflects an industry recognized world class level of
professionalism and customer care in all aspects of the customer experience.
For the last two consecutive years, Converged Technology Professionals received the Top Partner in
Customer Satisfaction and Gold Status Certification award from ShoreTel. This latest award marks
an unwavering commitment to the company’s customer-centric business practices.
Don Joos, Senior Vice President of Business Operations at ShoreTel, stated that "By delivering an
exceptional customer experience, it is partners like [Converged Technology Professionals] that insure
our customers are not only satisfied, but delighted with ShoreTel products and Services."
Eric Peterson, President of Technology, acknowledged that "It is a great honor to be recognized for
our team’s dedication to customer care. Our staff works tirelessly to deliver quality products and
services that enhance our customers’ communication experiences. This award is a testament to our
commitment to delivering outstanding customer satisfaction each and every day."
The award includes the reporting period from October 1, 2012 through March 31, 2013. Additionally,
the customer experience surveys used in the conferring process were administered by an impartial
third party.
Leading ShoreTel Partner Hires Vice President of Sales
October 9, 2012: Converged Technology Professionals announced the hiring of Frank Piscopo to lead the national sales division. Frank Piscopo served as the ShoreTel National Major Account Representative at Black Box prior to joining Converged. Piscopo’s extensive sales leadership experience will enable Converged to continue to provide the company’s customer-driven approach during a period of tremendous growth. Joe Rittenhouse, President of Business Development, offered the following, “Frank’s tremendous success in enterprise sales simply reinforces our sales and organizations momentum. He has extensive knowledge of sale leadership and brings with him a wealth of experience in general management plus U.S. and international executive sales." Piscopo is based out of Converged’s Chicago office and will oversee both domestic and international territories.
Leading ShoreTel Provider Continues to Grow
May 29, 2012: Converged Technology Professionals announced the acquisition of an office in Pewaukee, Wisconsin. The additional facility adds 3,500 square feet for offices, conference rooms, training facilities, a technical lab, and dispatch area. The training facilities will offer a place for customers to gain product knowledge and receive hands-on education with ShoreTel’s user-friendly phone solutions. Joe Rittenhouse, President of Business Development, views the facility as both a commitment to developing customer satisfaction and to the local territory. "Our new facilities will enable us to educate our customers with greater frequency than ever before. Our ShoreTel training facilities will get customers up-to-speed quickly, resulting in greater return on investment for the businesses they represent."
Converged Technology Professionals prides itself on being customer-focused and promises their sharp growth will not impact their award winning service record. Converged Technology Professionals is the recipient of the prestigious Number One World Wide Customer Satisfaction award by ShoreTel. The unmatched service record resulting in ShoreTel’s recognition came during a period of tremendous company growth, giving credence to their ability to be effective service providers despite explosive growth.
ShoreTel and its partners share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers. ShoreTel’s partners are highly trained and specialize in delivering ShoreTel’s brilliantly simple solution, coupled with expertise in other disciplines such as LAN, WAN, call center, voice and data application integration, as well as training and support. ShoreTel’s channel is filled with many great achievers of high levels of Customer Satisfaction but only the top 10 percent of ShoreTel resellers receive this recognition.
"Converged Technology Professionals exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience. It is partners like Converged Technology Professionals that ensure customers are not only satisfied but delighted with ShoreTel products and services," said Don Joos, vice president of global services for ShoreTel.
Diggers Hotline Displaces Cisco for ShoreTel Contact Center’s Reliability, Simplicity and Cost Savings
Busy Wisconsin nonprofit implements ShoreTel Enterprise Contact Center to cut complexity, reduce costs, and improve employee productivity. Read more: http://www.shoretel.com/resource_center/success_stories/Diggers_Hotline.html or click to download
Converged Offers Free ShoreTel Training
Converged will be offering free ShoreTel training seminars on March 8, 2012 in Milwaukee, and on March 9, 2012 in Madison. Converged's award winning team will cover common end-user and administrator topics to help you expand your knowledge on ShoreTel.
Read more: http://www.ct-pros.com/media/news/ConvergedShoreTelTrainingMarch2012.pdf
Local tech company wins prestigious award from ShoreTel Inc. (June 2011)
Converged Technology Professionals, based in Crystal Lake, with offices in Chicago, as well as Madison and Waukesha, Wis., announces its recognition by ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) as a top partner in Customer Satisfaction, as well as Gold Status Certification.
The Customer Satisfaction Award includes Asia, Europe, Australia and North America. A third party organization surveyed every installed account from July 2010 through June 2011 and Converged Technology Professionals received more than 10 responses with a 100 percent customer service score to be awarded the top spot.
“We are thrilled to congratulate Converged Technology Professionals,” said Tom Hamilton, senior director of Channel Marketing for ShoreTel. “Our partners continue to be a vital piece to the company's success and Converged Technology Professionals exemplifies our total commitment to customer service and satisfaction. We are pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the leading global provider of IP-based business communication solutions.”
Converged is awarded Gold Partner Status by ShoreTel Inc. (June 2011)
The Gold Status Certification is highest achievement status offered by ShoreTel. It is achieved by meeting a minimum of $1 million dollars in sales during the previous fiscal year. It also requires that Converged Technology Professionals is current with all sales and technical certifications, manage a specialty voice practice, and maintain demonstration capability. The company is one of only a few Gold Certified Partners in the states of Illinois and Wisconsin.
Read more: http://www.dailyherald.com/article/20110818/submitted/110819809/#ixzz1Vt3Ex1OX
Flexible SIP Solution Helps Power Equipment Direct Ride Wave of Record Sales (September 2011)
In the summer of 2011, during the wake of Hurricane Irene, Power Equipment Direct, an online retailer, experienced a dramatic increase in the number of calls from consumers looking to order power equipment to deal with the Hurri-cane and its expected aftermath.
As a result of the increased call volume, Power Equipment Direct’s sales lines were flooded with calls as demand for their products had exceeded the 150 call path capacity they were currently allotted. If Power Equipment Direct didn’t find a way to increase call capacity immediately, this huge opportunity to meet the sales demand would quickly pass them by.
Read more: http://www.ct-pros.com/media/casestudy/casestudy-ped.pdf
Madison Kipp selects Converged and ShoreTel! (February 2011)
http://media.shoretel.com/documents/MadisonKipp_CaseStudy_v3.pdf
“Our partner Converged did a great job throughout the installation process and has continued to do a great job in supporting us after the install. We definitely made the right choice in selecting them as a partner.”
-Jakie Giller
Manager of Information Systems
Madison Kipp
Shoretel - Helping SMBs close the technology gap
Gartner Inc.'s MarketScope for Unified Communications for the SMB Market, North America, dated July 25, 2011, evaluated a dozen such solutions, giving each vendor a rating (along a range from "Caution" to "Promising", to "Positive", to "Strong Positive"). ShoreTel received a "Strong Positive", the report's highest available rating.
Read more: http://www.ct-pros.com/media/casestudy/gartner_report2011.pdff
ShoreTel Receives Nemertes PilotHouse Award
The Nemertes Research annual PilotHouse Awards provide insight on the performance of technology vendors, according to feedback from IT decision-makers who use their products or services.
Read more: http://www.ct-pros.com/media/casestudy/nemertes_report2011.pdf
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